Thank you for choosing Afrolete! Below, you will find detailed support information to help you get the most out of our app. If you have any questions or issues, we’re here to help.
1. General Support
If you encounter any issues or have questions while using the Afrolete app, please contact our dedicated support team.
Contact Details:
For faster assistance, include a detailed description of your issue, the device you’re using, and any error messages you may have encountered.
2. Frequently Asked Questions (FAQs)
Q1. How do I create an account?
Q2. How can I track my performance statistics?
Once logged in, your personalized dashboard displays all your performance data. Statistics are updated regularly based on input from our data providers.
Q3. Is Afrolete subscription-based?
Yes, Afrolete operates on a subscription model. You can access premium features by subscribing through the App Store or Play Store.
3. Subscriptions and Billing
Managing Your Subscription:
Refund Policy:
Refunds are subject to the terms and conditions of the App Store or Play Store. For any billing issues, please contact it@afrolete.org.
4. Data Accuracy
Afrolete partners with third-party data providers for performance statistics. While we strive for accuracy, Afrolete cannot guarantee the precision of data provided by third parties. If you notice discrepancies, please contact support so we can investigate further.
5. Parental Controls
Afrolete is designed for users aged 10 and above. Parental consent is required for users under 18. Parents can manage app access and subscription settings directly through the linked App Store or Play Store accounts.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how your data is collected, used, and protected.
Link: Afrolete Privacy Policy
7. Supported Devices
Afrolete is compatible with the following:
Please ensure your device is updated to the latest software version for optimal performance.
8. Known Issues and Updates
Stay up to date with the latest fixes and updates for the Afrolete app. Visit our website or contact support for announcements on bug fixes and feature rollouts.
9. Feedback and Suggestions
We value your feedback! If you have suggestions for improving Afrolete, feel free to contact us at it@afrolete.org.
Thank you for being a part of the Afrolete community. We’re committed to empowering athletes and helping you track and showcase your performance data effortlessly!
Afrolete Support Team
Empowering Athletes Across Africa